Refund and Returns Policy

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  1. Returns
    We accept returns within 24 hours of purchase. To qualify:
  • Items must be unopened, in original packaging, with all accessories included.
  • Proof of purchase (order number/invoice) is required.
  1. Refunds
  • Approved refunds will be processed within 15 business days to the original payment method.
  • Return shipping costs are the customer’s responsibility, unless the return is due to our error (e.g., wrong item shipped).
  1. Exchanges
  • Defective or incorrect items will be replaced free of charge. Contact us immediately at sales@gmaxtechnology.com for authorization.
  1. Non-Returnable Items
  • Activated software, digital downloads, and clearance items marked “Final Sale.”
  1. How to Initiate a Return
  1. Email sales@gmaxtechnology.com within 24 hours of delivery with:
    • Order number / Payment Receipt
    • Product name
    • Reason for return
  2. We will respond with a Return Merchandise Authorization (RMA) number and instructions.
  1. Contact Information
    For urgent issues:
  • Email: sales@gmaxtechnology.com
  • Phone: +234 802 849 4730 (Mon-Fri, 9AM–5PM WAT)
  • Registered Address: 10, Oremeji Street, Off Simbiat Abiola Rd, Ikeja, Lagos, Nigeria

 

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